Deliveries & Collections

We arrange furniture delivery within Cape Town through independent furniture transport providers. Availability is confirmed for your address when we prepare your delivery quote.

Yes. Delivery is quoted separately based on your location, the size and weight of your furniture, and access requirements. We aim to provide your quote within three working days of receiving your order and complete delivery details. Delivery is not included in the furniture price.

Delivery is arranged once your furniture is ready and the delivery quote has been accepted. We will contact you to confirm arrangements. The three-working-day quotation period is not a delivery timeframe.

Customers must ensure the furniture can fit through all entrances, doors, passages, stairs and lifts and reach its intended position. Please disclose stairs, restricted access and building requirements when requesting your quote. Placement inside your home is subject to safe access and the agreed delivery service.

Where furniture matches the agreed dimensions, we do not offer discretionary refunds because the customer measured access incorrectly. Additional delivery or handling costs may apply where agreed. Applicable statutory rights remain unaffected.

See our delivery access terms, including exceptions for VanSoul’s measurement or access-assessment errors and agreed suitability.

Yes. Workshop collection is available by arrangement. Contact us to confirm your furniture is ready and agree collection details before arriving.

Please inspect your furniture on delivery and report any damage promptly, with photographs where possible. Contact VanSoul so we can investigate and resolve the issue.